Frequently Asked Questions
Did you forget your friend's birthday?
Or do you want to send someone you love a last minute gift?
Or perhaps you’re just reallyyy craving a cookie yourself?!
Whatever the reason, we have got you covered with our Melbourne SAME DAY Delivery! Monday - Friday, Delivery 2-6pm. During peak holiday periods and on Fridays, delivery times may be delayed.
Same Day Delivery is available until the daily cut off 12:30PM - or UNTIL BOOKED OUT. Our Big Mickie Cookie Cakes are available for same day delivery if ordered before 10am. If the day you order on is unavailable you will be shown the next available date on our delivery calendar. Please note, Same Day Delivery is not available over the weekend or on Public Holidays.
Delivery fee starts from $14.95 and there are exceptions to some suburbs that are a bit more due to the distance of the delivery from our bakery. Your delivery cost will be calculated at checkout.
The courier will do their best to deliver the cookies safe and sound, however if the recipient is not home and there isn’t a safe place to leave the parcel unattended, the courier will return the cookies to our store and a re-delivery fee will apply for us to book another delivery. If you would like to receive text updates of your delivery progress, please ensure you include a valid Australian mobile number during checkout. The recipient will get a text when the delivery is on route.
Abbotsford, Aberfeldie, Airport West, Albert Park, Albion, Alphington, Altona, Altona North, Armadale, Ascot Vale, Ashburton, Ashwood, Attwood, Avondale Heights;
Balaclava, Balwyn, Balwyn North, Beaumaris, Bellfield, Bentleigh, Bentleigh East, Black Rock, Blackburn, Blackburn North, Blackburn South, Box Hill, Box Hill North, Box Hill South, Braybrook, Briar Hill, Brighton, Brighton East, Broadmeadows, Brooklyn, Brunswick, Brunswick East, Brunswick West, Bulleen, Bundoora, Burnley, Burwood, Burwood East;
Camberwell, Campbellfield, Canterbury, Carlton, Carlton North, Carnegie, Caulfield, Caulfield East, Caulfield North, Caulfield South, Chadstone, Cheltenham, Clifton Hill, Coburg, Coburg North, Collingwood, Coolaroo, Cremorne;
Dallas, Deepdene, Docklands, Doncaster, Doncaster East, Donvale;
Eaglemont, East Melbourne, Elsternwick, Eltham, Eltham North, Elwood, Epping, Essendon, Essendon Fields, Essendon North, Essendon West;
Fairfield, Fawkner, Fitzroy, Fitzroy North, Flemington, Footscray, Forest Hill;
Gardenvale, Gladstone Park, Glen Huntly, Glen Iris, Glenroy, Gowanbrae, Greensborough;
Hadfield, Hampton, Hampton East, Hawthorn, Hawthorn East, Heidelberg, Heidelberg Heights, Heidelberg West, Highett, Hughesdale, Huntingdale;
Ivanhoe, Ivanhoe East;
Kealba, Keilor East, Keilor Park, Kensington, Kew, Kew East, Kingsbury, Kingsville, Kooyong;
Macleod, Maidstone, Malvern, Malvern East, Maribyrnong, Mckinnon, Meadow Heights, Melbourne, Melbourne, Mentone, Middle Park, Mill Park, Mont Albert, Mont Albert North, Montmorency, Moonee Ponds, Moorabbin, Moreland, Mount Waverley, Murrumbeena;
Newport, Niddrie, North Melbourne, Northcote, Notting Hill, Nunawading;
Oak Park, Oakleigh, Oakleigh East, Oakleigh South, Ormond;
Parkville, Pascoe Vale, Pascoe Vale South, Port Melbourne, Prahran, Preston, Princes Hill;
Reservoir, Richmond, Ringwood, Ripponlea, Rosanna;
Sandringham, Seaholme, Seddon, Somerton, South Kingsville, South Melbourne, South Morang, South Wharf, South Yarra, Spotswood, St Helena, St Kilda, St Kilda East, St Kilda West, Strathmore, Strathmore Heights, Sunshine, Sunshine North, Sunshine West, Surrey Hills;
Templestowe, Templestowe Lower, Thomastown, Thornbury, Toorak, Tottenham, Travancore, Tullamarine;
Watsonia, Watsonia North, West Footscray, West Melbourne, Westmeadows, Williamstown, Williamstown North, Windsor;
Our Quote Cookies are the perfect size for a snack (or two, or three, or four!). The circle diameter is approximately 7.5cm, the heart shape is 9.5cm high and 9cm wide. which equals 45g or so — depending on which flavour you choose.
Our NY Chocolate Cake Cookies are around 85g and our NY Blondie Cookies are around 65g. Our Big Mickie Cookie Cake is around 18cm in size and around 700g in weight.
Our Quote Cookies come in either round or heart shape. Unfortunately, we don’t currently offer custom shaped cookies except corporate bulk order.
Our cookies are best kept in a cool, dry, dark place to maintain freshness. It is best to avoid excessive heat. Quote cookies/NY style chocolate cookies/vegan cookies have a shelf life of 3 months ; Apple Crumble cookies have a shelf life of 1 week; FruFru cookies have a shelf life of 2 weeks.
All of our cookies are carefully and individually heat sealed in plastic-free packaging, which is made from corn and is completely compostable! All cookies are packed in gift boxes with tissue paper to avoid any breakage.
Prices & Cost
Sweet Mickie prices are billed in AUD and include GST and may change at any time. Sweet Mickie cookies are priced between $3.60-$5.80 AUD, depending on whether you buy a box set of 6 or in a bulk or commercial order.
Contact us at firstname.lastname@example.org to receive a quote for larger orders!
To make your gift extra special, we offer the option to include a personalised gift note with every order for an additional $5.99! Please note, sender names and details will not be included in any orders, so make sure you remember to include your name at the end of the note so that the recipient knows exactly who to thank!
Mixed Quotes and Custom Quotes
We love to help our customers personalise their special orders! This is something we can do upon request please email us to discuss. Custom Quotes, Numbers, Symbols and Special Characters All of our letters are uppercase letters. Symbols include ? ! # $ ‘ ’ @ / ♡ % - & + , = *, Unfortunately we do not have every character or emoji available on your keyboard. As such, we reserve the right to edit your quote or remove characters when necessary.
We also reserve the right to cancel or not accept an order if we are unable to meet your needs or deem the quote inappropriate. We will do our best to advise you of this within 24 hours and refund any/all charges to your original payment method.
Our kitchen is able to colour match on request. If you are after a custom colour please email us at ‘email@example.com’ with an example and we will advise if we can create this colour and advise if there are any additional fees.
Please note that your product preview is a guide only, and the printed result may vary in quality. Our edible images are printed onto icing using food colouring, so streaks may occur from time to time. If you are concerned about the print quality of your image, please contact our team to discuss your requirements.
We ship to every postcode in Australia! Shipping fee is a flat rate of $16.95.
National Shipment Delivery
All items outside of the Melbourne Same Day Delivery range are sent with Australia Post Express. When you reach checkout, you will be prompted to select a date you would like your order to be SENT. The calendar will show you the first available date. Please note, this is NOT the day your order will arrive.
Once your cookies have been lovingly made, packed and sent from our store, you will receive an email with tracking information to give you an idea of when you can expect your order to arrive.
Getting your cookies sent out on time is one of our main priorities, however delays may occur once the parcel leaves our store and is outside of our control. In these instances, Sweet Mickie cannot be held responsible for delays or early arrivals. If in doubt, we recommend selecting an earlier dispatch date to allow a few extra days. Our cookies are all heat sealed so will stay fresh if they do arrive early.
If you have any questions, or are ordering for a special event where you need to ensure delivery by a certain time, please get in touch with us.
Melbourne Same Day Delivery
Available on the Melbourne SAME DAY range only, we offer a direct courier service to selected Melbourne postcodes on Monday - Friday (see Melbourne SAME DAY Gifts Delivery T&C’s listed above for eligible areas). Same Day Delivery is available on Melbourne SAME DAY items only until the daily cut off 12:30PM - or UNTIL BOOKED OUT.
If the day you order on is unavailable you will be shown the next available date on our delivery calendar - the date you select from these options is the date your order will be dispatched and delivered. Please note, Same Day Delivery is not available over the weekend or on Public Holidays.
Order Pick Up
If you’d prefer to come and collect your order, you can select the Store Pickup option at checkout, select a time between 10am-4pm and come to our Sweet Mickie shop to pick up your cookies - earlier or later pickups can be requested if needed.
We are located at 133 Gipps Street, Collingwood, VIC 3066.
Right now, we only offer Australia wide shipment.
Our same day orders are delivered between 2 - 6pm depending on the delivery route. During peak holiday periods and on Fridays, delivery times may be delayed. The recipient's phone will receive a text notificaton with the driver's contact number once your order has been picked up from our shop. Recipients can contact the driver for the latest updates
You can track Auspost order in https://auspost.com.au/mypost/track/#/search with tracking number in shipment confirmation email. Normally it will take 1 business day to deliver to most of VIC areas and interstate cities and 1-3 business days to deliver to remote areas.
We give permission for Sweet Mickie gift boxes to be left in a safe place, however if the courier feels there is nowhere safe to leave the package then it may be taken to your local post office. Sweet Mickie cannot be held responsible if your cookies are not able to be left in a safe place, as this decision is made by the courier at their discretion.
For Melbourne Same Day/Scheduled Day Deliveries, if the recipient is not home and there isn’t a safe place to leave the parcel unattended, the courier may return the cookies to our store and a re-delivery fee will apply for us to book another delivery.
Shipping Address Change
We always recommend double checking your shipping address at checkout before submitting your order. If the shipping address provided is incorrect (i.e. incorrect unit number or suburb), the parcel will be deemed undeliverable and returned to us. The customer will be responsible for re-delivery fees if this does occur.Sweet Mickie is not responsible for parcels that cannot be delivered due to incomplete or incorrect information.
If you have inputted the incorrect shipping address and your order is still processing, please email us at ’firstname.lastname@example.org’ and we can definitely update the shipping details of your order. Please note, we are unable to edit billing details once your order has been placed.
If you are ordering cookies to multiple addresses, these will need to be put through as separate orders. For corporate enquiries to multiple addresses, please contact ‘email@example.com’
Cancelling Your Order
Sweet Mickie reserves the right to cancel or not accept an order if we are unable to meet its requirements or delivery date. We will do our best to advise you of this within 24 hours and refund any/all charges to your original payment method.
Problem With Your Order
If there is an issue with your order please email us at 'firstname.lastname@example.org' with the details of your purchase (billing name, email address or order number) and details of the issue. Our team will get back to you asap to further assist.
Our cookies contain GLUTEN, SOY and may contain traces of NUTS and PEANUTS. Some of our cookies contain EGGS and DAIRY.
Blondie Cookies: White Plain Flour, Butter, Sugar, Cream Cheese, White Chocolate, Salt, Eggs, Baking powder, Flavour
Chocolate Cake Cookies: White Plain Flour, Butter, Sugar, Cream Cheese, Belgian Chocolate, Sprinkles, Eggs, Baking Powder, Salt, Flavour
Chocolate Chip Cookies: White plain Flour, Butter (Cream), Sugar, Chocolate (Cocoa Mass, Sugar, Cocoa Butter, Soy Lecithin and Natural Vanilla Flavoring), Eggs, Baking Powder (Rice flour, Sodium Acid Pyrophosphate (450), Sodium Bicarbonate (500)), sea salt
Vanilla Shortbread: White plain Flour, Butter, Sugar, Eggs, salt and flavour
Signature Ginger: White plain Flour, Butter, Sugar, Golden Syrup, Ginger, Spices.
Icing: Sugar, Glucose, Water, Vegetable Oil, Maize Starch, Vegetable Gum (413), Flavour, Colour (171) Preservative (202) Food Acid 260, Antioxidant (306, 320).
Frü Frü Royal Icing: Sugar Cane, Pasteurised Egg White, Glycerol (422), Colours (171, 120, 102, 133, 129, 123, 110, 127), Emulsifier (322)
Coloured cookies may contain (129, 102, 122, 123, 133, 110).
Vegan Chocolate Cookie: Vegan Butter (Vegetable oil, water, salt, emulsifiers (471, sunflower lecithin), natural flavour, vitamins A, D, E, natural colour (beta carotene)), Buckwheat flour, Sugar, Agave, Coconut Flour, Cocoa Powder and Flavour.
Vegan Tropical cookies: Plain flour, Sugar, Vegan margarine, Pineapple, Coconut, Salt, passion fruit sirup.
Our vegan cookies use non-gluten and flourless ingredients but are made in a kitchen that does use gluten, so they are not certified gluten free.