FAQ

 

SENDING A GIFT

If your order is a gift we can add a note to your order. Please write your note in the notes box. We currently ship the next business day for arrival up to 2 days after. Please note we are bringing in scheduled deliveries for gifts but these are not currently in place. So you can try and time it or have it shipped to yourself to gift in person. 

POSTAGE AND HANDLING COST

This includes postage costs and gift box. 

DELIVERY INSTRUCTIONS

If you have specific delivery instructions please detail them in in the notes section. 

SHIPPING TIME

Generally cookies will be despatched the following working day after order.  

Please note they are sent generally by regular mail so if you are not home they may go to your nearest Post Office. So you will need to factor time to collect them ahead of your event or gift giving. 

Please allow up to 2-3 working days for delivery in some regions. 

We recommend ordering ahead of your event or occasion to avoid disappointment. Please send us an email prior to ordering to check when we can despatch to you if you need your cookies for a particular date or a birthday. If you want your order to arrive on a certain date please email us or put a note in the 'Special instructions for seller' and we will do our best to accomodate. Delivery delays may occur during high volume and peak periods. And we are unable to guarantee that delivery will be made on a set date. 

We are working on new shipping options so you can select your arrival date. 

SHIPPING AND CARE

Please note our cookies travel well and generally don't mind the heat. But if you live in a hot state please make sure you are home to accept the order incase they are left out for you or have them delivered to an office. If your cookies arrive damaged please contact immediately. 

STOCKISTS

Please contact us to see if there is a Sweet Mickie retailer in your area. Or if you wish to become one. 

FLAVOUR

Cookies are mixed soft cinnamon/ginger and vanilla shortbread topped with vanilla icing. Flavours may vary according to availability.  As we grow we look forward to offering you an online flavour selection and more flavours!

QUOTES

In our gift boxes you will receive a mixture of quotes as described by the theme you select. However we cannot at this stage select or guarantee what quotes you will receive in the gift boxes. Think of it as a lucky dip. 

CUSTOM QUOTES

If you have a large order we can do custom quotes for orders of 30+ cookies. Generally you can select up to four quotes. Twenty characters or less fits nicely with 10 max per line. 

ADDRESS 

Once an order has been dispatched, we cannot change the delivery address so please ensure you have provided the correct details. If you are providing a business address for delivery, please specify the business name in the notes.

TRACKING 

Once we have dispatched your order, you will receive a dispatch confirmation e-mail. 

STORAGE

Store cookies at room temperature. Avoid excessive heat. Hide from hungry children, partners and colleagues.  

SHELF LIFE

Our cookies are fresh for 2-6 months depending on the flavour. This means you can keep prior to or after your event. But chances are they wont last that long. 

ALLERGIES

If you have allergies please contact us prior to ordering below is a guide so please contact us if you have any specific allergies. All Sweet Mickie cookies are individually sealed with ingredients listed. We do not currently offer a gluten free range. 

GINGER CINNAMON COOKIE RANGE WITH VANILLA ICING 
  • contains gluten 
  • contains diary 
  • possible traces of seeds and nuts including peanuts 
  • egg free 
VANILLA COOKIE RANGE WITH VANILLA ICING 
  • contains gluten 
  • contains diary 
  • possible traces of seeds and nuts including peanuts
  • contains egg 

GLUTEN FREE

We currently do not make gluten free cookies. But watch this space. 

TERMS AND CONDITIONS 

ORDERS

If your order has not arrived please let us know after 3 working days so we can assist you. 

We take care to ensue your cookies look great and taste delicious. Being a hand made product they may be imperfect due to the nature of the stamping process. We cannot guarantee that all quotes will be in stock and that you will receive the same quotes as featured in website photography.

We reserve the right to cancel or not accept an order if we are unable to meet your needs. 

PRICES

All prices are GST inclusive and may change at any time. 

REFUND

If you are not entirely satisfied with your order please contact us immediately. Email us hello@sweetmickie.com and we will look to resolve the issue.