FAQ

Gifts and Delivery Options

Gifting and Delivery Due Date Information

Delivery Options 

Same Day Delivery is available on a limited range for Melbourne Metro and selected inner suburbs. See bottom of our FAQ page for the list of available postcodes.

All of our other cookies can be shipped Australia-wide with next day dispatch. We ship with Australia Post (eParcel Express), Startrack Premium and Sendle for rural or commercial deliveries. Shipping takes 1 - 3 working days depending on your location, however delays may occur due to unforeseen circumstances.

Delivery date

The delivery due date you select at checkout is the date you request it to arrive to have your order arrive by, NOT the date it will be shipped. The date can not be guaranteed — as it's not possible to guarantee an arrival date with courier services - but we will send prior to the date you select. 

We recommend selecting a delivery date 3 days prior to the event in case of a delay. 

For birthday and anniversary orders, we do our best to ensure the cookies arrive on the requested day. However, there can sometimes be unforeseen postal delays which are outside of our control, and Sweet Mickie cannot be held responsible for delays or early arrivals. If in doubt, you can always send the gift to yourself ahead of the date, and then gift it in person!

Gift Notes

We offer the option to include a personalised gift note with every order! If you are sending a gift, remember to include your name at the end of the note so that the recipient knows exactly who to thank.

Shipping & Tracking

Order Delivery Times

Most orders will take 1 - 3 business days to arrive in capital cities, and deliveries to regional or rural areas may take slightly longer. Delivery delays may occur during high volume and peak periods (such as Valentine’s Day or Christmas). These delays are unfortunately outside of Sweet Mickie’s control and Sweet Mickie cannot be held responsible for delayed packages.

Accepting/Receiving Deliveries 

We give permission for Sweet Mickie gift boxes to be left in a safe place, however if the courier feels there is nowhere safe to leave the package then it may be taken to your local post office. Sweet Mickie cannot be held responsible if your cookies are not able to be left in a safe place, as this decision is made by the courier at their discretion. Same Day deliveries will incur a re-delivery fee if they can’t be left. 

If you are sending a bulk order, it will be shipped via a courier (usually Aus Post, Sendle or Startrack). If you are not available to accept the delivery, the parcel may be taken to a POP (Postal Collection Point) or Post Office. The courier service can be contacted directly to request redelivery or for collection.

Shipping locations 

We ship Australia wide to every postcode! 

Order Pick Up

You will be able to select pick up as a delivery method when at the check out. We are located in 133 Gipps St Collingwood, VIC 3066 for pre-arranged pick ups. 

Shipping Address Change 

If information is incorrect from shipping details (i.e. unti number), the parcel will be deemed undeliverable and returned to us. The customer will be responsible for re-delivery fees if this does occur. Sweet Mickie is not responsible for parcels that cannot be delivered due to incomplete or incorrect information.

If your order is still processing then we can definitely update the shipping details of your order. Please note, we are unable to edit billing details once your order has been placed. Our production cut off is 8am each morning. To avoid any disappointment, please ensure you double check the shipping details input during Checkout, and if you are sending to a business, please ensure you include the business name, level number and/or suite number.

Order Tracking 

Once we have shipped your order, you will receive a shipping email that contains your tracking number. Please allow 24 hours for this number to show tracking scans or delivery information. If you have a query about your delivery, please contact the courier/delivery provider directly with your tracking number, or contact our team at 'team@sweetmickie.com' and we'll do our best to further assist!

Cancellations & Refunds

Cancelling Your Order

Sweet Mickie reserves the right to cancel, or not accept, any order if we are unable to meet its requirements or delivery date. We will do our best to advise you of this within 24 hours and refund any/all charges to your original payment method.

Prices

Sweet Mickie prices are billed in AUD and include GST and may change at any time. 

Problem With Your Order

If there is an issue with your order please email our team at 'team@sweetmickie.com' with the details of your purchase (billing name, email address or order number) and details of the issue. Our team will get back to you asap to further assist.

Allergy & Ingredients

Allergen Information

Our cookies contain GLUTEN, SOY and may contain traces of NUTS and PEANUTS. Some of our cookies contain EGGS and DAIRY.

Ingredients

Signature Golden Syrup Gingerbread: Sugar, flour, butter, golden syrup, spices, bi carb soda.

Vanilla Cookie: Sugar, Flour, Butter, Egg, Vanilla, Vitamin (thiamine).

Funn Fetti: Flour, Belgium White Chocolate, Butter, Brown Sugar, Milk, Cream, Culture, Carob Gum, Caster Sugar, Eggs, Sprinkles, Egg, Sea Salt, Baking Powder, Vanilla extract. Contains Gluten, Dairy, Egg. 

Cake Face:  Belgium Dark Chocolate, Butter, Flour, Sugar, Milk, Cream, Culture, Carob Gum, Sprinkles, Cocoa Powder, Eggs, Baking Powder, Sea Salt, Bi-carb soda.

Icing: Sugar, Glucose, water, vegetable oil, maize starch, vegetable gum (413), flavour, colour (171) preservative (202) food acid 260, antioxidant (306, 320). 

Coloured cookies may contain (129, 102, 122, 123, 133, 110).

Vegan/Gluten Free

We don't have a gluten free offering at the moment, but stay tuned!

Our Cookies

Size

Quote cookies are the perfect size for a snack (or two, or three or four!) They're approximately 7.5cm around, which equals 45g or so — depending on which flavour you choose.

Cake Face is approximately 85g, Funn Fetti is approximately 65gm.  

Care/Shelf Life

Our cookies are best kept in a cool, dry, dark place to maintain freshness. It is best to avoid excessive heat. Quote cookies have a shelf life of 3 months and the Topless cookies have a shelf life of 1 month.

Packaging

All of our cookies are carefully heat sealed in plastic-free packaging, which is made from corn and is completely compostable! All cookies are packed in gift boxes with tissue paper to avoid any breakage.

Cost

Sweet Mickie cookies are priced between $3.10 — $4.99 AUD, depending on whether you buy a box set of 6 or in a bulk or commercial order. Contact us at 'hello@sweetmickie.com' to receive a quote for larger orders!

Mixed quotes and custom quotes

We love to help our customers personalise their special orders! This is something we can do upon request please email us to discuss. 

Custom quotes, numbers, symbols and special characters

All of our letters are uppercase letters.

Symbols include ? ! # $ @ ♡ 

Unfortunately we do not have every character or emoji available on your keyboard. As such, we reserve the right to edit your quote or remove characters when necessary. 

We also reserve the right to cancel or not accept an order if we are unable to meet your needs or deem the quote inappropriate. We will do our best to advise you of this within 24 hours and refund any/all charges to your original payment method.

Custom colours

Our kitchen is able to colour match on request.  If you are after a custom colour please email us with an example and we will advise if we can create this colour and if there are any additional fees. 

Edible Images

Please note that your product preview is a guide only, and the printed result may vary in quality. Our edible images are printed onto icing using food colouring, so streaks may occur from time to time. If you are concerned about the print quality of your image, please contact our team to discuss your requirements.

Contact Us

Online orders and general queries: team@sweetmickie.com

Corporate and bulk / custom orders: hello@sweetmickie.com

Phone: 03 7038 0979

Permits and Registrations:

Our cookies are made in a registered food premises and we have all the appropriate registrations and insurances.

Melbourne Same-Day Delivery

Same Day Delivery Information

We offer same day delivery of selected products to selected Melbourne postcodes (listed below). Available until the daily cut of of 11AM - or UNTIL BOOKED OUT. If the day you order on is unavailable you will be shown the next available date on our delivery calendar, and the date you select from these options is the date it will be delivered on. Delivery fee is $15 flat rate.

The courier will do their best to leave the parcel somewhere safe, however if the recipient is not home and it's not safe to leave the parcel unattended then the courier will return it to us and a re-delivery fee will apply for us to book another delivery. 

If you would like to receive text updates of your delivery progress, please ensure you include a valid Australian mobile number during checkout. The recipient will get a text when the delivery is on route.

Eligible Postcodes:

3002, 3004, 3053, 3054, 3057, 3065, 3066, 3067, 3068, 3070, 3071, 3078, 3000, 3006, 3008, 3031, 3032, 3039, 3051, 3052, 3055, 3056, 3058, 3072, 3079, 3081, 3084, 3101, 3102, 3104, 3121, 3122, 3123, 3141, 3142, 3181, 3182, 3183, 3205, 3206, 3003, 3011, 3012, 3019, 3034, 3040, 3041, 3044, 3046, 3060, 3073, 3074, 3083, 3085, 3087, 3103, 3105, 3107, 3108, 3124, 3126, 3143, 3144, 3146, 3161, 3162, 3184, 3185, 3186, 3207, 3013, 3015, 3020, 3042, 3047, 3061, 3075, 3076, 3082, 3088, 3093, 3094, 3106, 3109, 3125, 3127, 3128, 3129, 3130, 3145, 3147, 3148, 3163, 3166, 3187, 3188, 3204, 3016, 3018, 3025, 3033, 3043, 3048, 3062, 3095, 3111, 3131, 3149, 3151, 3165, 3167, 3189, 3190, 3191, 3192, 3193, 3752