FAQ

Melbourne SAME DAY Gifts T&C's

Did you forget your friend's birthday? Or do you want to send someone you love a last minute gift? Or perhaps you’re just reallyyy craving a cookie yourself?! Whatever the reason, we have got you covered with our Melbourne SAME DAY Delivery

Available on the Melbourne SAME DAY range only, we offer a direct courier service to selected Melbourne postcodes (listed below) Monday - Saturday. Same Day Delivery is available on Melbourne SAME DAY items only until the daily cut off 2PM - or UNTIL BOOKED OUT. Our Big Mickie Cookie Cakes are available for same day delivery if ordered before 10am. If the day you order on is unavailable you will be shown the next available date on our delivery calendar - the date you select from these options is the date your order will be delivered. Please note, Same Day Delivery is not available on Sunday’s and Public Holidays.

Delivery fee is $16.95 flat rate.

The courier will do their best to deliver the cookies safe and sound, however if the recipient is not home and there isn’t a safe place to leave the parcel unattended, the courier will return the cookies to our store and a re-delivery fee of $16.95 will apply for us to book another delivery. 

If you would like to receive text updates of your delivery progress, please ensure you include a valid Australian mobile number during checkout. The recipient will get a text when the delivery is on route.

Eligible Suburbs:

Abbotsford, Aberfeldie, Airport West, Albert Park, Albion, Alphington, Altona, Altona North, Armadale, Ascot Vale, Ashburton, Ashwood, Attwood, Avondale Heights, 

Balaclava, Balwyn, Balwyn North, Beaumaris, Bellfield, Bentleigh, Bentleigh East, Black Rock, Blackburn, Blackburn North, Blackburn South, Box Hill, Box Hill North, Box Hill South, Braybrook, Briar Hill, Brighton, Brighton East, Broadmeadows, Brooklyn, Brunswick, Brunswick East, Brunswick West, Bulleen, Bundoora, Burnley, Burwood, Burwood East, 

Camberwell, Campbellfield, Canterbury, Carlton, Carlton North, Carnegie, Caulfield, Caulfield East, Caulfield North, Caulfield South, Chadstone, Cheltenham, Clifton Hill, Coburg, Coburg North, Collingwood, Coolaroo, Cremorne, 

Dallas, Deepdene, Docklands, Doncaster, Doncaster East, Donvale, 

Eaglemont, East Melbourne, Elsternwick, Eltham, Eltham North, Elwood, Epping, Essendon, Essendon Fields, Essendon North, Essendon West, 

Fairfield, Fawkner, Fitzroy, Fitzroy North, Flemington, Footscray, Forest Hill, 

Gardenvale, Gladstone Park, Glen Huntly, Glen Iris, Glenroy, Gowanbrae, Greensborough, 

Hadfield, Hampton, Hampton East, Hawthorn, Hawthorn East, Heidelberg, Heidelberg Heights, Heidelberg West, Highett, Hughesdale, Huntingdale, 

Ivanhoe, Ivanhoe East, 

Jacana, 

Kealba, Keilor East, Keilor Park, Kensington, Kew, Kew East, Kingsbury, Kingsville, Kooyong, 

Lalor, 

Macleod, Maidstone, Malvern, Malvern East, Maribyrnong, Mckinnon, Meadow Heights, Melbourne, Melbourne, Mentone, Middle Park, Mill Park, Mont Albert, Mont Albert North, Montmorency, Moonee Ponds, Moorabbin, Moreland, Mount Waverley, Murrumbeena, 

Newport, Niddrie, North Melbourne, Northcote, Notting Hill, Nunawading, 

Oak Park, Oakleigh, Oakleigh East, Oakleigh South, Ormond, 

Parkville, Pascoe Vale, Pascoe Vale South, Port Melbourne, Prahran, Preston, Princes Hill, 

Reservoir, Richmond, Ringwood, Ripponlea, Rosanna, 

Sandringham, Seaholme, Seddon, Somerton, South Kingsville, South Melbourne, South Morang, South Wharf, South Yarra, Spotswood, St Helena, St Kilda, St Kilda East, St Kilda West, Strathmore, Strathmore Heights, Sunshine, Sunshine North, Sunshine West, Surrey Hills, 

Templestowe, Templestowe Lower, Thomastown, Thornbury, Toorak, Tottenham, Travancore, Tullamarine, 

Viewbank, 

Watsonia, Watsonia North, West Footscray, West Melbourne, Westmeadows, Williamstown, Williamstown North, Windsor, 

Yallambie, Yarraville

Size, Care & Packaging

Size

Our Quote Cookies are the perfect size for a snack (or two, or three, or four!) They're approximately 7.5cm around, which equals 45g or so — depending on which flavour you choose.

Our Belgium Chocolate Cookies are around 85g and our Caramelised White Chocolate Cookies are around 65g

Our Big Mickie Cookie Cake is around 18cm in size and around 700g in weight.

Shape

Our Quote Cookies come in either round or heart shape. Unfortunately, we don’t currently offer custom shaped cookies.

Care/Shelf Life

Our cookies are best kept in a cool, dry, dark place to maintain freshness. It is best to avoid excessive heat. Quote cookies have a shelf life of 6 weeks and the Chocolate Cookies have a shelf life of 1 month.

Packaging

All of our cookies are carefully and individually heat sealed in plastic-free packaging, which is made from corn and is completely compostable! All cookies are packed in gift boxes with tissue paper to avoid any breakage.

Prices & Cost

Sweet Mickie prices are billed in AUD and include GST and may change at any time. 

Sweet Mickie cookies are priced between $3.60 — $5.80 AUD, depending on whether you buy a box set of 6 or in a bulk or commercial order. 

Contact us at sales@sweetmickie.com to receive a quote for larger orders!

Gift Notes & Customisation

Gift Notes

To make your gift extra special, we offer the option to include a personalised gift note with every order for an additional $3.50! Please note, sender names and details will not be included in any orders, so make sure you remember to include your name at the end of the note so that the recipient knows exactly who to thank!

Mixed Quotes and Custom Quotes

We love to help our customers personalise their special orders! This is something we can do upon request please email us to discuss. 

Custom Quotes, Numbers, Symbols and Special Characters

All of our letters are uppercase letters.

Symbols include ? ! # $ ‘ ’ @  / ♡ %  - & + , = * 

Unfortunately we do not have every character or emoji available on your keyboard. As such, we reserve the right to edit your quote or remove characters when necessary. 

We also reserve the right to cancel or not accept an order if we are unable to meet your needs or deem the quote inappropriate. We will do our best to advise you of this within 24 hours and refund any/all charges to your original payment method.

Custom Colours

Our kitchen is able to colour match on request. If you are after a custom colour please email us at ‘sales@sweetmickie.com’ with an example and we will advise if we can create this colour and advise if there are any additional fees. 

Edible Images

Please note that your product preview is a guide only, and the printed result may vary in quality. Our edible images are printed onto icing using food colouring, so streaks may occur from time to time. If you are concerned about the print quality of your image, please contact our team to discuss your requirements.

Delivery & Collection Options

We ship to every postcode in Australia!

National Shipment Delivery 

All items outside of the Melbourne Same Day Delivery range are sent with Australia Post (eParcel Express) or Startrack. When you reach checkout, you will be prompted to select a date you would like your order to be SENT. The calendar will show you the first available date. Please note, this is NOT the day your order will arrive. 

Due to temporary delays with parcels, we are unable to give you a delivery estimate, however once your cookies have been lovingly made, packed and sent from our store, you will receive an email with tracking information to give you an idea of when you can expect your order to arrive.

Getting your cookies sent out on time is one of our main priorities, however delays may occur once the parcel leaves our store and is outside of our control. In these instances, Sweet Mickie cannot be held responsible for delays or early arrivals. If in doubt, we recommend selecting an earlier dispatch date to allow a few extra days. Our cookies are all heat sealed so will stay fresh if they do arrive early. Alternatively, you can always send the gift to yourself ahead of the date, and then gift the cookies in person!

If you have any questions, or are ordering for a special event where you need to ensure delivery by a certain time, please get in touch with us.

National delivery starts at $8.99 for a 6 pack of cookies, but will vary depending on how many cookies are in your order and where you’re sending them to.

Melbourne Same Day Delivery 

Available on the Melbourne SAME DAY range only, we offer a direct courier service to selected Melbourne postcodes on Monday - Saturday (see Melbourne SAME DAY Gifts Delivery T&C’s listed above for eligible areas). Same Day Delivery is available on Melbourne SAME DAY items only until the daily cut off 2PM - or UNTIL BOOKED OUT. If the day you order on is unavailable you will be shown the next available date on our delivery calendar - the date you select from these options is the date your order will be delivered. Please note, Same Day Delivery is not available on Sunday’s and Public Holidays.

Order Pick Up

If you’d prefer to come and collect your order, you can select the Store Pickup option at checkout, select a time between 10am-4pm and come to our Sweet Mickie shop to pick up your cookies - earlier or later pickups can be requested if needed.

We are located at 133 Gipps Street, Collingwood, VIC 3066

Shipping, Delivery Times & Tracking

Delivery Times

Due to temporary delays with parcels, we are unable to give you a delivery estimate for our gifts shipped with Australia Post (eParcel Express) and Startrack. Delivery delays may occur during high volume and peak periods (such as Lockdowns or Christmas). These delays are unfortunately outside of Sweet Mickie’s control and Sweet Mickie cannot be held responsible for delayed packages.

Accepting/Receiving Deliveries 

We give permission for Sweet Mickie gift boxes to be left in a safe place, however if the courier feels there is nowhere safe to leave the package then it may be taken to your local post office. Sweet Mickie cannot be held responsible if your cookies are not able to be left in a safe place, as this decision is made by the courier at their discretion.

For Melbourne Same Day Deliveries, if the recipient is not home and there isn’t a safe place to leave the parcel unattended, the courier will return the cookies to our store and a re-delivery fee of $16.95 will apply for us to book another delivery. 

If you are sending a bulk order, it will be shipped via a courier (usually Aus Post, Sendle or Startrack). If you are not available to accept the delivery, the parcel may be taken to a POP (Postal Collection Point) or Post Office. The courier service can be contacted directly to request redelivery or for collection.

Shipping Address Change 

We always recommend double checking your shipping address at checkout before submitting your order. If the shipping address provided is incorrect (i.e. incorrect unit number or suburb), the parcel will be deemed undeliverable and returned to us. The customer will be responsible for re-delivery fees if this does occur. Sweet Mickie is not responsible for parcels that cannot be delivered due to incomplete or incorrect information.

If you have inputted the incorrect shipping address and your order is still processing, please email us at ’team@sweetmickie.com’ and we can definitely update the shipping details of your order. Please note, we are unable to edit billing details once your order has been placed. 

To avoid any disappointment, please ensure you double check the shipping details input during checkout. If you are sending to a business, please ensure you include the business name, level number and/or suite number.

Order Tracking 

Once your cookies have been lovingly made, packed and sent from our store, you will receive a shipping email that contains your tracking number. Please allow 24 hours for this number to show tracking scans or delivery information. If you have a query about your delivery, please contact the courier/delivery provider directly with your tracking number. Alternatively, you can contact our team at 'team@sweetmickie.com' and we'll do our best to further assist!

Multiple Addresses

If you are ordering cookies to multiple addresses, these will need to be put through as separate orders.

For corporate enquiries to multiple addresses, please contact ‘sales@sweetmickie.com’ 

Cancellations & Cookie Concerns

Cancelling Your Order

Sweet Mickie reserves the right to cancel or not accept an order if we are unable to meet its requirements or delivery date. We will do our best to advise you of this within 24 hours and refund any/all charges to your original payment method.

 

Problem With Your Order

If there is an issue with your order please email us at 'team@sweetmickie.com' with the details of your purchase (billing name, email address or order number) and details of the issue. Our team will get back to you asap to further assist.

Allergy & Ingredients

Allergen Information

Our cookies contain GLUTEN, SOY and may contain traces of NUTS and PEANUTS. Some of our cookies contain EGGS and DAIRY.

Ingredients

White Caramelised Chocolate: White Plain Flour, Butter, Sugar, Cheese, White Chocolate, Salt, Eggs, Baking powder, Flavour 

Belgian Chocolate: White Plain Flour, Butter, Sugar, Cheese, Belgian Chocolate, Sprinkles, Eggs, Baking powder, Salt, Flavour

Vanilla Shortbread: White plain Flour, Butter, Sugar, Eggs, salt and flavour 

Signature Ginger: White plain Flour, Butter, Sugar, Golden Syrup, Ginger.

Icing: Sugar, Glucose, water, vegetable oil, maize starch, vegetable gum (413), flavour, colour (171) preservative (202) food acid 260, antioxidant (306, 320). 

Coloured cookies may contain (129, 102, 122, 123, 133, 110).

Vegan/Gluten Free 

We don't have a gluten free or vegan offering at the moment, but stay tuned!

All our cookies are vegetarian!

Contact Us

Come and visit our shop and experience the sweet smell of freshly baked cookies!! 

Location: 133 Gipps Street, Collingwood, VIC 3066

Opening Times: Monday- Saturday 10.00am - 16.00pm

Online orders and general queries: team@sweetmickie.com

Corporate and bulk / custom orders: sales@sweetmickie.com

Phone: 03 7038 0979

Permits and Registrations:

Our cookies are made in a registered food premises and we have all the appropriate registrations and insurances.