FAQ

Gifts

Gifting and Delivery Due Date Information

Sending Sweet Mickie as a gift?

We offer SAME DAY DELIVERY of our bestsellers to Melbourne metro and selected inner suburbs. See bottom of our FAQ page for the list of available postcodes.

All of our other quotes and custom cookies can be shipped Australia-wide with next day dispatch. We ship with Australia Post (eParcel Express), Startrack Premium and Sendle for rural or commercial deliveries. Shipping takes 1 - 3 working days depending on your location, however delays may occur due to unforeseen circumstances — so it's always best to organise your gift in advance wherever possible!

Can you guarantee a delivery date?

Once you've added a product to your Shopping Bag you will be able to select a preferred 'delivery date'. This is the date that we will attempt to have your order arrive by, NOT the date it will be shipped. However this can't be guaranteed — as it's near impossible to guarantee an arrival date with courier services across all suburbs in Australia. Orders for events such as baby showers, weddings, birthdays, corporate events etc — please select a delivery date 3 business days prior to the event to ensure the cookies arrive with plenty of time to spare!

For birthday and anniversary orders, we do our best to ensure the cookies arrive on the requested day. However, there can sometimes be unforeseen postal delays which are outside of our control, and Sweet Mickie cannot be held responsible for delays or early arrivals. If in doubt, you can always send the gift to yourself ahead of the date, and then gift it in person!

Gift Notes

We offer the option to include a personalised gift note with every order! If you are sending a gift, remember to include your name at the end of the note so that the recipient knows exactly who to thank.

Shipping & Tracking

How long will my order take to arrive?

Most orders will take 1 - 3 business days to arrive in capital cities, and deliveries to regional or rural areas may take slightly longer. Delivery delays may occur during high volume and peak periods (such as Valentine’s Day or Christmas). These delays are unfortunately outside of Sweet Mickie’s control and Sweet Mickie cannot be held responsible for delayed packages.

What if no-one is available when the courier attempts delivery?

We give permission for Sweet Mickie gift boxes to be left if a safe place, however if the courier feels there is nowhere safe to leave the package then it may be taken to your local post office. Sweet Mickie cannot be held responsible if your cookies are not able to be left in a safe place, as this decision is made by the courier at their discretion.

If you are sending a bulk order, it will be shipped via a courier (usually Sendle or Startrack). If you are not available to accept the delivery, the parcel may be taken to a POP (Postal Collection Point). The courier service can be contacted directly to request redelivery or for collection.

Can you do a last minute gift or party order for same or 1 - 2 days?

We'll always do our best to help you get a last minute gift organised! Please contact our team at 'team@sweetmickie.com' with your request and we'll do our best to help!

Where do you ship?

We ship Australia wide!

Can I pick my order up?

Absolutely! We are located in Clifton Hill, VIC 3068 — and can organise pick-up on request. It is important to arrange this in advance, as all of our cookies are made to order and our kitchen will need time to prepare your pick-up.

Can I change my shipping address?

If your order is still processing then we can definitely update the shipping details of your order. Please note, we are unable to edit billing details once your order has been placed. Our production cut off is 8am each morning. To avoid any disappointment, please ensure you double check the shipping details input during Checkout, and if you are sending to a business, please ensure you include the business name, level number and/or suite number.

What should I do if I've supplied an incorrect shipping address?

If information is missing from your shipping details (i.e. unit number), there is a chance that the parcel will be deemed 'undeliverable' and returned to our facility. The customer will be responsible for re-delivery fees if this does occur. Sweet Mickie is not responsible for parcels that cannot be delivered due to incomplete or incorrect information.

How can I track my parcel?

Once we have shipping your order, you will receive a shipping email that contains your tracking number. Please allow 24 hours for this number to show tracking scans or delivery information. If you a query about your delivery, please contact the courier/delivery provider directly with your tracking number, or contact our team at 'team@sweetmickie.com' and we'll do our best to further assist!

Cancellations & Refunds

Cancelling Your Order

Sweet Mickie reserves the right to cancel, or not accept, any order if we are unable to meet its requirements or delivery date. We will do our best to advise you of this within 24 hours and refund any/all charges to your original payment method.

Prices

Sweet Mickie prices include GST and may change at any time. Your order will be billed in AUD.

Problem With Your Order

If there is an issue with your order please email our team at 'team@sweetmickie.com' with the details of your purchase (billing name, email address or order number) and details of the issue. Our team will get back to you within 1 - 2 business days to further assist.

Allergy & Ingredients

Do Sweet Mickie cookies contain nuts?

Our cookies may contain traces of NUTS and PEANUTS.

Do you have vegan or gluten free cookies available?

Not yet, but stay tuned!

What are Sweet Mickie cookies made from?

Signature Golden Syrup Gingerbread: Sugar, flour, butter, golden syrup, spices, bi carb soda.

Vanilla Cookie: Sugar, Flour, Butter, Egg, Vanilla, Vitamin (thiamine).

Icing: Sugar, Glucose, water, vegetable oil, maize starch, vegetable gum (413), flavour, colour (171) preservative (202) food acid 260, antioxidant (306, 320). Coloured cookies may contain (129, 102, 122, 123, 133, 110).

Allergen Information

Our cookies contain GLUTEN, SOY and may contain traces of NUTS and PEANUTS.

Care Information

We have some pretty tough cookies – they like to travel and don’t mind a little heat. However, if you live in a hot or balmy area, or are experiencing wild weather, it would be advisable to ensure someone is home to accept delivery.

Storage Information

Store your Sweet Mickie cookies in a dark, cool and dry place. Try to avoid excessive heat and make sure you hide them from hungry children, partners and colleagues!

Products

What flavour are your cookies?

We have a delicious Vanilla Shortbread and a Signature Golden Syrup Gingerbread available!

How big are your cookies?

Sweet Mickie cookies are the perfect size for a snack (or two, or three or four!) They're approximately 7.5cm around, which equals 45g or so — depending on which flavour you choose.

Do they come individually packaged?

Yes! Our Sweet Mickie team carefully heat seal every delicious cookie in plastic-free packaging, which is made from corn and is completely compostable!

How long do your cookies stay fresh for?

Sweet Mickie cookies have a 2 month shelf-life and should be stored in a cool, dark and dry place in order to maintain freshness. We can offer wholesalers the option of up to 4 months shelf life on some products if necessary.

How much are Sweet Mickie cookies?

Sweet Mickie cookies are priced between $3.10 — $4.99 AUD, depending on whether you buy a box set of 6 or in a bulk or commercial order. Contact us at 'hello@sweetmickie.com' to receive a quote for larger orders!

Can I purchase a box of mixed/different quotes?

We love to help our customers personalise their special orders! This is something we can do upon request. Simply place your order via our website and reply to your Confirmation Email with the details of the quotes you'd like. If they're from our existing range this can be organised at no additional fee. If you would like separate custom quotes on each cookie this will incur an additional fee which we'll discuss with you and invoice separately to your online order.

Can I purchase a box of more than one custom quote?

This is something we can do upon request. Simply place your order via our website and reply to your Confirmation Email with the details of the quotes you'd like. Individual personalised quotes will incur an additional fee per stamp set-up, which we'll discuss with you and invoice separately to your online order.

Can I choose a custom quotes, or include numbers, symbols or special characters in my order?

At this time, we have uppercase letters, standard numbers, and characters including ? ! # $ @ ♡ available. Unfortunately we do not have every character or emoji available on your keyboard. As such, we reserve the right to edit your quote or remove characters when necessary. We also reserve the right to cancel or not accept an order if we are unable to meet your needs or deem the quote inappropriate. We will do our best to advise you of this within 24 hours and refund any/all charges to your original payment method.

Can I choose my icing in a custom colour?

We'd love to help with this! Our kitchen are able to colour match in most cases, however a small additional fee may apply for customising colours. We are happy to colour match on request but small charge may apply. Simply place your order via our website and reply to your Confirmation Email with the details of the colour you'd like (including a reference/image/colour swatch if possible).

Colours and Appearance

At Sweet Mickie, our team take a great deal of care to ensure your cookies look great, and taste even better! Please note that our cookies are handmade (with love) so there may be small imperfections or differences between each of them. Our icing is coloured and rolled by hand, so each batch may vary slightly and each marbled cookie may look slightly different. If your cookies are damaged on arrival or you have any issues, please email our team at 'hello@sweetmickie.com'.

Edible Image Appearance

Please note that your product preview is a guide only, and the printed result may vary in quality. Our edible images are printed onto icing using food colouring, so streaks may occur from time to time. If you are concerned about the print quality of your image, please contact our team to discuss your image.

Contact Us

Wholesale, corporate and bulk orders: hello@sweetmickie.com

Online orders and general queries: team@sweetmickie.com

Stockists: Please contact us if you’d like to join our family of stockists or to see if there is a Sweet Mickie retailer in your area!

Permits and Registrations:
Our cookies are made in a registered food premises and we have all the appropriate registrations and insurances.

Melbourne Same-Day Delivery

Same Day Delivery Information

We offer same day delivery of selected products to selected Melbourne postcodes (listed below). Order must be placed before 11am AEST to receive same day delivery. Postage cost is calculated per kilometre from our kitchen in Clifton Hill — ranging from $8.95 to $36.00.

The courier will do their best to leave the parcel somewhere safe, however if the recipient is not home and it's not safe to leave the parcel unattended then the courier may return it to us and a re-delivery fee may apply. 

If you would like to receive text updates of your delivery progress, please ensure you include a valid Australian mobile number during checkout.

Eligible Postcodes:

3000, 3002, 3003, 3006, 3008, 3011, 3012, 3013, 3015, 3016, 3018, 3019, 3020, 3021, 3022, 3023, 3025, 3026, 3028, 3031, 3032, 3033, 3034, 3036, 3037, 3038, 3039, 3040, 3041, 3042, 3043, 3044, 3045, 3046, 3047, 3048, 3049, 3051, 3052, 3053, 3054, 3055, 3056, 3057, 3058, 3059, 3060, 3061, 3062, 3064, 3065, 3066, 3067, 3068, 3070, 3071, 3072, 3073, 3074, 3075, 3076, 3078, 3079, 3081, 3082, 3083, 3084, 3085, 3087, 3088, 3093, 3094, 3095, 3101, 3102, 3103, 3104, 3105, 3106, 3107, 3108, 3109, 3111, 3121, 3122, 3123, 3124, 3125, 3126, 3127, 3128, 3129, 3130, 3131, 3132, 3133, 3134, 3135, 3136, 3141, 3142, 3143, 3144, 3145, 3146, 3147, 3148, 3149, 3150, 3151, 3152, 3161, 3162, 3163, 3165, 3166, 3167, 3168, 3169, 3171, 3181, 3182, 3183, 3184, 3185, 3186, 3187, 3188, 3189, 3190, 3191, 3192, 3193, 3194, 3195, 3202, 3204, 3205, 3206, 3207, 3752